I had a client recently that was not having the 401k match calculate, even though everything looked correct on the employee setup. What I was told is that if the 401k deduction is added before the retirement plan is attached to the employee, or if the retirement plan profile is deleted and re-added, it can sometimes break the link for the match to work properly. The way to tell if this is happening is to go to the scheduled deductions screen (Payroll > Employee Payroll Maintenance > Deductions), and pull in the field for ER Calc Method. If this is blank, then the retirement profile has been disassociated from the deduction. In order to fix this, you can either open that individual deduction and save, or do a mass edit of all deductions that are missing. If you do it through mass edit, you do not even need to update anything. Just select the employees that are missing, click Mass Edit, and then click Apply Changes when the next box pops up. You should then see the ER Calc Method populate as “Retirement Plan Employer Amount”. I have seen this in tier 2 twice this week, along with the one that I submitted the case on, so I thought I would share with all of you, in case you have anyone else who says their employer match is not working. The answer to my case is below, so you have exactly what UKG told me. I will add this into Knowledge Base as well.
