ACA System Access and Contact Changes

From: Nichole Michelli <nmichelli@paynorthwest.com>
Sent: Wednesday, January 12, 2022 10:29 AM
To: Client Services <ClientServices@paynorthwest.com>; Implementation <Implementation@paynorthwest1.microsoftonline.com>
Subject: ACA System Access and Contact Changes

Hi Team,

I am getting a lot of questions on ACA system access. I am sending this information so everyone is on the same page.

System Access:

• The ACA admin is identified during the ACA Implementation and updated when a client has a contact change.
• The admin responsible for Benefits and HR is responsible for ACA and should have full access to all employees.
• Users must log into the actual company, not a holding company, to see ACA. This means the ACA admin needs to have a user set up in each company they should have access to with the appropriate Security Profile and Groups access. Account Status should be set to User Only if they are not paid in that company.
• All ACA clients have the appropriate Benefits and ACA access set in each of their Security Profiles. Do not change these settings.

Contact Changes:

It is important I am informed of any admin contact changes for ACA clients. If a client is trying to give another user access to ACA or has a contact change, please send me a ticket so I can:

• Identify the new ACA admin and ensure they have the correct system access.
• Train the new ACA admin.
• Ensure the ACA Contact is correct in Team Support – we use this information to send out important client communication so it needs to be up-to-date and accurate.
• Update certain ACA settings in Lumina.

Any other changes that impact ACA need to come through me. If you are unsure, please ask.

Thank you,