Distribution Processes
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      1. PayNW Knowledge Base
      2. Internal Process Guides
      3. Distribution Processes

      Distribution/Internal/Mispack/Distribution Error

      Purpose: Process for HubSpot ticket creation or miss packs or packing errors or missing pay statement because of a Checkeeper or PayNW Distribution.

      • Client informs Service Representative of error.
      • Determine how EE is being paid (internal house check/reprint if non OBC)
      • Use internal Distribution Chat if need to notify a reprint or redelivery is needed (if reprint follow reprint process)
      • Create a ticket in HubSpot and assign to In Office Coordinator

       

      Distribution Mispack or Error