Start Here: HR Support Center (Basic and Essential Packages) powered by Mineral (formerly HRAnswerLink)

This article outlines PayNW’s HR Support offerings through the Mitratech Mineral Platform™, including what’s included in both Basic and Essential packages, how pricing works, and internal setup and communication procedures.

Login

There is a login link on our website here and the link can be added in a clients environment as start/favorite. Here is the direct link: https://apps.trustmineral.com/auth/login

Overview

PayNW partners with Mitratech Mineral to provide clients with trusted HR and compliance resources designed to make managing people, policies, and regulations easier.

There are two available package options:

Mineral Basic – included automatically when a client selects the HR module
Mineral Essential – available to any client who prefers access to live HR expertise

Package Details

Basic (Included with HR / $25 per month if standalone)

What it includes:

Access to the Mineral Platform™ with HR and compliance resources
Smart Employee Handbook to create and maintain a compliant handbook
HR Compliance Library with forms, templates, checklists, and guides
Legislative alerts and HR newsletters delivered automatically

Best for:
Clients with internal HR support or admin capacity who need reliable resources, templates, and updates to stay compliant on their own.

Essential ($45 per month)

What it includes:

Everything in Basic, plus direct access to HR Experts via phone or email
Personalized guidance for HR and compliance questions
Expert support for complex employee relations or compliance scenarios
Ongoing peace of mind with professional HR insight when it’s needed most
Core learning courses for HR compliance and employee development

Best for:
Clients without a dedicated HR team, or those who want immediate access to expert HR advice as part of their support.

Note: Essential does not require Basic. Clients may select Essential as their initial and only HR Support option.

Client Talking Points

“Basic gives you the tools and information to manage HR confidently.”
“Essential adds direct access to real HR experts when you want one-on-one guidance.”
“Both options help your team stay compliant, informed, and proactive.”
“You can start with Basic and move to Essential anytime — or choose Essential from the start if you want that extra level of HR support.”

Pricing

You can also send email template: Explore Additional HR Support Options from PayNW to clients which includes a cut sheet and instructions on how to approve pricing and submit users for setup.

An estimate sheet is NOT required to add either product. Have client agree via ticket reply to the monthly charges.

Package	Monthly Fee	Applies To	Included by Default
Basic	$25	Per company (short name)	Included when HR module is selected
Essential	$45	Per company (short name)	Optional, can be selected by any client

Important: Pricing applies per company/short name, not per EIN or per user.

Setup

When a client selects a Mineral HR Support package, the Product Team manages setup and user access through the Mitratech Mineral Partner Portal.

How to Submit a Setup Request

Note: Implementation identifies users as part of HR discovery and needs to forward to Product for setup.

Confirm the Client’s Selection and Agreement
- Ensure the client has agreed to the selected package and the applicable monthly pricing:
  - Basic – $25/month (if not included with HR)
  - Essential – $45/month
Forward the Approval to the Product Team
- Forward the client approval email or ticket to product@paynw.com.
- Use the subject line:
  “Mineral Setup – [Client Short Name] – [Basic or Essential]”
Include the Following Details in the Email or Ticket:
- Client Short Name
- Full Company Name
- Selected Package (Basic or Essential)
- Name, Title, and Email Address of each client user to add