PayKonnect FAQs

1. If you need assistance from PayKonnect, email support@paykonnect.com.

2. Ready 3-3 Twin Rivers accounts' Empower401k files sent through PayKonnect will receive an error for zero sum 401k contribution amounts. This is due to the client processing a high volume of off cycle payrolls that do not include 401k contributions. 

   Steps to resolve:
   1. Log into PayKonnect home dashboard. 
   2. Click View Details for the file with an error.
   3. Log into Ready 3-3 and review the 401k contribution totals for the payroll check date that corresponds to the file. Ensure the sum is zero.
   4.Return to Paykonnect and Click Abort for the file. This will remove the file from being sent to Empower. 
3. When setting up a new Ready 3-3 Twin Rivers Empower 401k 360 connection through PayKonnect, you need to ensure you email support@paykonnect.com to inform them the name of the 401k earning list the clients utilizes in PayNW. Typically they name it Retirement GROSS Earnings. This cannot be updated in our PayKonnect portal.
   PayKonnect will update the name on their end for the employee 401k deferral change files they send to Ready. 
   
   Note: If the 401k earning list name is not updated with PayKonnect, the 401k deferral file pulled from Empower will receive an error. This results in the employees' 401k deferral changes not flowing to PayNW. 

Resources: 

PayKonnect 401k File Feed Setup