What is TeamText (Broadcast Messaging)?
TeamText is a way for clients to trigger text message notifications to users of the system. One-way communication is available to employees. Two-way communication is available with applicants.
What clients best benefit from using TeamText?
- Clients using Advanced Scheduler, for one-way communication to employees
- Clients using Talent Acquisition (Recruitment), for two-way communication with applicants
- Any client wanting to push notifications to employees via text message
What resources are available to learn more about TeamText?
We have great information on our website for clients to review, including a short video and information sheet to download. https://www.paynw.com/hcm-cloud-platform/teamtext
How do clients sign up?
PayNW Clients can sign up for TeamText Broadcast Messaging by filling out the form on this page. This has them confirm they accept the pricing.
After the form is submitted, who sets this up for the client?
The Product Team does the setup with Twilio to obtain the phone number outlined in step 1.
The client representative does the UKG Ready setup.
How does the client begin using TeamText?
Refer to KB article 285404 for full instruction.
The client representative completes the communication by sending the template in KB 312837. This has the complete detail a client needs, including user guide, to begin using the TeamText notifications.