Validating Email Addresses for System Notifications

UKG created a requirement to validate any email address that is used in the "FROM" field of system notifications. It is highly recommended we use a email address that is a part of the clients domain.

Validating the email addresses will help reduce the risk of email notifications not being delivered and your organization is receiving key notifications, including important information, task assignments, and reminders from UKG Ready. 

Important: You do not need to validate the email address for existing notifications unless you plan to update the existing FROM email address to a new one that is not validated yet.

Important: You are required to have a validated email address for any NEW notification you create from 9/25/2026 and forward. If you attempt to use an email address used on an existing notification created prior to 9/25/2026 that is UNVALIDATED, it will need to be validated it before it can be used with the new notification.

Important: You only need to validate an email address once and then it can be used for any notification. 

Please follow the steps below to validate an email address:

1. Log into the client as SA.
2. Navigate to Settings > Global Setup > Mail Addresses.
3. Click Add New. 
4. Input the From email address you need to validate in the "Name" field and the "Send From Address" field.
5. Click Save. 
   
   Note: You see the status is set to "Not Validated"
   
6. Click Send Test Email.
7. Enter a valid email address that can be used to receive the validation code.
8. Click Ok.
   
9. Enter the code received.
   
10. Click OK. 
11. Email address is now validated and can be used in notifications.