PayNW Knowledge Base

Back to home

PayNW Knowledge Base

General

Product / Services Overview Directory

Quick Resource to PayNW Products / Services

Products

	ACA
KB Article / Website	Start Here: ACA Manager
Third Party Vendor	N/A
Support Path	CSS
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	Advanced Scheduler
KB Article / Website	https://www.paynw.com/hcm-cloud-platform/scheduling https://www.paynw.com/employee-scheduling-feature-list https://www.paynw.com/demo-video-library/scheduling
Third Party Vendor	N/A
Support Path	Implementation/Product/CSR
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	API Web Services Integrations
KB Article / Website	Start Here: API Web Services & Integrations https://www.paynw.com/hcm-cloud-platform/open-apis-interfaces
Third Party Vendor	N/A
Support Path	Implementation / Product
Pricing Confirmation	Ticket Confirmation from Client (See Start Here / Client Communication Template)
Process Assignment	Send ticket to Product
Notes

	Carrier Connections (Insurance/COBRA/401k)
KB Article / Website	Start Here: PayFusion (Carrier Connections & Integrations) *Need KBs for other connections/integrations
Third Party Vendor	UKG Everything Benefits PayFusion PayKonnect
Support Path	Benefits Specialist / Implementation / Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	Clock (Purchase or Rental)
KB Article / Website	https://www.paynw.com/time-capture-options Current Physical Time Clock Offerings (Purchase or Rental) G Drive > Clock Instructions
Third Party Vendor	N/A
Support Path	IT/Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	Compensation Management
KB Article / Website	Start Here: Compensation Management
Third Party Vendor	N/A
Support Path	Implementation/Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	Document Storage
KB Article / Website	Start Here: Document Storage*
Third Party Vendor	N/A
Support Path	CSR/CSS
Pricing Confirmation	Ticket response from client confirming monthly cost
Process Assignment	Submit CSS Request
Notes	As of 1/2025 included with Payroll (see signed estimate sheet for confirmation)

	Pay As You Go Workers Comp by E-Comp
KB Article / Website	Start Here: E-Comp Worker's Compensation
Third Party Vendor	N/A
Support Path	CSS
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	Emailed Reports
KB Article / Website	Start Here: Emailed Reports*
Third Party Vendor	N/A
Support Path	CSR/CSS
Pricing Confirmation	Ticket response from client confirming monthly cost
Process Assignment	Submit CSS Request
Notes	As of 1/2025 included with Payroll (see signed estimate sheet for confirmation)

	Employee Surveys
KB Article / Website	Start Here: Employee Surveys
Third Party Vendor	N/A
Support Path	Implementation/Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	Employee Self Service (ESS)
KB Article / Website	Start Here: Employee Self Service (ESS)*
Third Party Vendor	N/A
Support Path	Implementation / Product
Pricing Confirmation	Ticket with response from client confirming PEPM
Process Assignment	Submit CSS Request
Notes

	E-Verify
KB Article / Website	Start Here: E-Verify
Third Party Vendor	N/A
Support Path	Implementation/Product
Pricing Confirmation	Ticket response from client confirming one-time setup and per use fee
Process Assignment	Submit CSS Request
Notes

	General Ledger
KB Article / Website	Start Here: General Ledger Guide (GL)
Third Party Vendor	N/A
Support Path	Implementation/CSS
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	Background Checks - GHRR
KB Article / Website	Start Here: GHRR Background Checks
Third Party Vendor	GHRR
Support Path	Implementation
Pricing Confirmation	N/A: Billed Directly from GHRR
Process Assignment	N/A
Notes

	Senior Living Dashboard (Google Sheets)
KB Article / Website	Start Here: Senior Living Dashboard: Google Sheets API Integrations Setup https://www.paynw.com/senior-living-dashboard-features
Third Party Vendor	N/A
Support Path	Product/Implementation
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	Background Checks - HireRight
KB Article / Website	Start Here: HireRight
Third Party Vendor	HireRight
Support Path	HireRight / Product for Integration
Pricing Confirmation	N/A: Billed Directly from HireRight
Process Assignment	Client signs up directly with HireRight
Notes

	HR
KB Article / Website	https://www.paynw.com/hcm-cloud-platform/human-resources https://www.paynw.com/hr-feature-list https://www.paynw.com/demo-video-library/hr
Third Party Vendor	N/A
Support Path	Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	Labor Posters
KB Article / Website	Start Here: Labor Law Posters Compliance https://www.paynw.com/labor-law-poster-service https://www.paynw.com/remote-poster-service-sign-up
Third Party Vendor	PayNW Branded Posters from Poster Elite
Support Path	Finance (Billing)/Product
Pricing Confirmation	Client Completes Request Form to Authorize
Process Assignment	Finance submits order
Notes

	LMS (Learning Management System)
KB Article / Website	Start Here: Learning Management System (LMS) Info Sheet https://www.paynw.com/hcm-cloud-platform/lms https://www.paynw.com/demo-video-library/lms
Third Party Vendor	N/A
Support Path	Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	LOA
KB Article / Website	Start Here: Leave of Absence (LOA) - Overview, Discovery, UKG Guide, Recorded Training
Third Party Vendor	N/A
Support Path	Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	Mineral HR Support Center (AnswerLink)
KB Article / Website	Start Here: HR Support Center powered by Mineral (formerly HRAnswerLink)
Third Party Vendor	Mineral
Support Path	Implementation / Product
Pricing Confirmation	See Start Here Article for details
Process Assignment	Implementation / Product
Notes

	NoahFace
KB Article / Website	Start Here: How to guide - NoahFace TimeClock Setup Guides and Resources
Third Party Vendor	NoahFace
Support Path	IT / Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	Online Benefit Enrollment
KB Article / Website	https://www.paynw.com/hcm-cloud-platform/benefits-management https://www.paynw.com/employee-benefits-feature-list https://www.paynw.com/employee-benefits-product-profile https://www.paynw.com/demo-video-library/employee-benefits
Third Party Vendor	N/A
Support Path	Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	Pay Frequency Change(s)
KB Article / Website	TBD
Third Party Vendor	N/A
Support Path	Implementation / Product
Pricing Confirmation	Bi-Weekly to Semi-Monthly Or Semi-Monthly to Bi-Weekly Ticket response from client confirming additional processes at current rate structure. All Other Pay Period Changes Send request to sales: Sales Request Form
Process Assignment	Bi-Weekly to Semi-Monthly Or Semi-Monthly to Bi-Weekly Submit CSS Request All Other Pay Period Changes Standard Sales Process
Notes

	Payroll
KB Article / Website	https://www.paynw.com/hcm-cloud-platform/payroll https://www.paynw.com/payroll-feature-list https://www.paynw.com/demo-video-library/payroll
Third Party Vendor	N/A
Support Path	Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	PBJ/CMS Tracking
Guides	G Drive > Implementation > CMS G Drive > Guides for Internal Use Only
Third Party Vendor	N/A
Support Path	Implementation/Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	People Insights
KB Article / Website	Start Here: People Insights
Third Party Vendor	N/A
Support Path	Implementation/Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	Performance Management
KB Article / Website	Start Here: Performance Management https://www.paynw.com/demo-video-library/performance
Third Party Vendor	N/A
Support Path	Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	Position Management
KB Article / Website	Start Here: Position Management
Third Party Vendor	N/A
Support Path	Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	PayCards by Rapid Pay
KB Article / Website	Start Here: PayCards by Rapid Pay
Third Party Vendor	Rapid Pay
Support Path	Client Managed / Admin Team
Pricing Confirmation	N/A
Process Assignment	Client works directly with Rapid Pay OR Admin Team does enrollment entry for PayNW managed service.
Notes	Does not offer Earned Wage Access / Wages On Demand.

	State Tax Registration
KB Article / Website	Tax Team Registration Guide https://www.paynw.com/hcm-cloud-platform/payroll-tax-registration-service
Third Party Vendor	N/A
Support Path	Tax Registration Team
Pricing Confirmation	Ticket from Tax Registration Team to client
Process Assignment	Tax Registration Process
Notes

	Talent Acquisition (Recruitment & Onboarding)
KB Article / Website	https://www.paynw.com/hcm-cloud-platform/talent-acquisition/recruitment https://www.paynw.com/demo-video-library/recruitment https://www.paynw.com/hcm-cloud-platform/talent-acquisition/onboarding https://www.paynw.com/demo-video-library/onboarding
Third Party Vendor	N/A
Support Path	Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	TeamText Broadcast Messaging
KB Article / Website	Start Here: TeamText (Broadcast Messaging) https://www.paynw.com/hcm-cloud-platform/teamtext https://www.paynw.com/teamtext-overview
Third Party Vendor	N/A
Support Path	Implementation / Product (Phone Number)
Pricing Confirmation	Direct client to fill out web form
Process Assignment	Web Form or Standard Sales Process
Notes

	TLM
KB Article / Website	https://www.paynw.com/hcm-cloud-platform/time-and-labor-management https://www.paynw.com/time-and-labor-feature-list https://www.paynw.com/demo-video-library/time-and-labor-management
Third Party Vendor	N/A
Support Path	Product
Pricing Confirmation	Send request to sales: Sales Request Form
Process Assignment	Standard Sales Process
Notes

	Wages On Demand - ZayZoon
KB Article / Website	https://www.paynw.com/blog/what-is-earned-wage-access
Third Party Vendor	ZayZoon
Support Path	Product
Pricing Confirmation	No Charge. Direct client to ZayZoon to request service.
Process Assignment	ZayZoon submits to Product for access.
Notes	Works with all payroll clients & CRB. No TLM required. No deduction setup required.

	Wages On Demand - Spentra
KB Article / Website	Start Here: Wages On Demand by Spentra
Third Party Vendor	Spentra
Support Path	CSS
Pricing Confirmation	Ticket to Confirm One-Time Setup Fee ($250)
Process Assignment	Submit CSS Request
Notes	Requires TLM & Payroll Deduction Setup. Not available for CRB.